These Terms of Service (the "Terms") are a binding agreement between you and HandymanNow ("HandymanNow," "we," "us," or "our"), located at an address available upon request via Contact Support, governing your access to and use of the HandymanNow mobile application and related services (the "App"). By creating an account, or by otherwise accessing or using the App, you agree to be bound by these Terms.
These Terms incorporate, and should be read together with, the following documents, each of which is part of these Terms and available in the App's Legal section:
Where a role-specific document (the Customer Terms or the Independent Handyman Agreement) conflicts with these general Terms on a matter specific to that role, the role-specific document controls for that matter.
HandymanNow operates a two-sided marketplace platform that connects individuals who need home services ("Customers") with independent handymen who offer such services ("Handymen"). HandymanNow is a technology platform, not a provider of handyman services, in the same general sense that other on-demand services marketplaces (for example, Thumbtack or TaskRabbit) connect independent service providers with people seeking services, without themselves performing that work. We do not employ, supervise, train, or direct the manner or means by which any Handyman performs work, and we are not a party to the agreement formed between a Customer and a Handyman for any specific job. Each job is a direct arrangement between the Customer and the Handyman who accepts it, and HandymanNow's role is limited to operating the platform that connects them, as described in these Terms.
You must be at least 18 years old and able to form a binding contract under applicable law to create an account or use the App. By creating an account, you represent and warrant that: (a) you meet these requirements; (b) all information you provide during registration and at all times thereafter is true, accurate, current, and complete; (c) you will maintain and promptly update your information to keep it true, accurate, current, and complete; and (d) your use of the App will comply with all applicable laws and regulations. We may refuse to register any person, or cancel an existing registration, at our discretion, including where we believe a registration violates these Terms or applicable law.
Customers pay HandymanNow nothing. There is no fee, subscription, or commission charged to Customers for using the App, and the App does not facilitate in-app tips of any kind. Payment for the work itself is arranged directly between the Customer and the Handyman. Nothing in these Terms should be read to imply that HandymanNow processes, holds, escrows, or is in any way a party to any payment for services performed between a Customer and a Handyman.
Handymen pay a per-lead fee. Each Handyman receives 3 free leads. From the fourth lead onward, unlocking a lead costs US $7.00, charged to the payment method on file at the moment the Handyman unlocks or accepts that lead. Until a lead is unlocked, the Handyman sees only a limited preview, with no Customer contact details and no address.
The fee buys a commercial opportunity, not a completed job. A Handyman who unlocks a genuine, contactable lead has received what they paid for, whether or not the job is ultimately performed. Where a fee is returned, it is returned as account credit toward the next lead rather than as a cash refund; the Independent Handyman Agreement sets out exactly when.
If payment fails, no lead is released. A declined card means the lead is not unlocked and not assigned. No partial access is granted.
Fees are stated in US dollars and apply to Handymen operating in the United States.
A payment processor, Stripe, handles all card processing. This applies to Handymen only: a Handyman adds a payment method in order to unlock leads, and lead fees are charged to that method. Adding a payment method by itself authorises $0 and does not charge you; charges occur only when a paid lead is unlocked. Stripe emails a receipt for each charge. Customers are not asked for payment information anywhere in the App. Section 2.4 of the Privacy Policy describes exactly what payment-related information is collected, what is sent to Stripe, and what we store.
Any price estimate shown in the App is non-binding and provided for informational purposes only. We reserve the right to introduce paid features, subscriptions, service fees, or transaction fees in the future; if we do, we will update these Terms and the Privacy Policy and provide notice before such changes take effect, and your continued use of the App after that notice constitutes your acceptance of the updated Terms.
You must provide accurate, current, and complete information when creating your account and keep it up to date at all times. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not you authorized that activity. You agree to notify us immediately through Contact Support if you suspect or become aware of any unauthorized use of your account or any other breach of security.
An account may be associated with a Customer role, a Handyman role, or both, depending on the features made available to you in the App. Where the App allows switching between roles or adding a second role to an existing account, that capability is subject to the safeguards described in the App itself (for example, restrictions on switching away from a role while a job is actively in progress, intended to prevent a job from being abandoned mid-stream).
You may not create or maintain more than one account, impersonate any person or entity, or create an account on behalf of, or use the account of, another person, except where the App explicitly supports a shared household or business arrangement. Accounts are personal to you and may not be sold, transferred, or shared, except as the App explicitly permits.
If you apply to join as a Handyman, your application — including the information and any licensing, insurance, or other documentation you submit — is reviewed by us before you are permitted to go online or accept jobs. See the Independent Handyman Agreement for the complete terms governing the Handyman relationship, including independent contractor status, licensing and insurance responsibilities, and standing/suspension. We may approve, reject, suspend, or reactivate a Handyman account at our sole discretion, including for reasons related to safety, quality, licensing, insurance, background, or any actual or suspected violation of these Terms. Approval is not, and should not be understood as, a guarantee, certification, or warranty by HandymanNow of a Handyman's skill, conduct, or legal authorization to perform any specific trade.
Your use of the App is governed by, and you agree to comply with, our Community Guidelines and Safety Policy, which are incorporated into these Terms by reference. We provide in-app tools that let you report a specific job (Report a Problem), report a user's behavior or an app issue (Report an Issue), and block further messages from a specific user. We may investigate any report, and we may warn, restrict, suspend, or terminate an account that we determine, in our reasonable discretion, has violated these Terms, the Community Guidelines, the Safety Policy, or applicable law.
A service request submitted through the App may be offered to more than one eligible Handyman at a time; acceptance is exclusive and, where technically supported, atomic — once one Handyman accepts a request, that job is assigned to that Handyman and the offer is automatically withdrawn from every other Handyman. HandymanNow uses automated matching logic (considering factors such as service compatibility, approval status, availability, and distance) to determine which Handymen are offered a given request, but does not guarantee that any request will be accepted within any particular time, or at all. Cancellation rights, and the specific point in a job's lifecycle after which normal cancellation is no longer available to either party, are set out in full in our Cancellation Policy, which is incorporated into these Terms by reference.
A Customer may submit a rating and written review for a job only after that specific job has been marked completed and confirmed, only for the Handyman who was actually assigned to and performed that job, and only once per job. Reviews and ratings must reflect your genuine, good-faith experience with that specific job and must otherwise comply with the honesty and conduct requirements in our Community Guidelines. We may remove, hide, or decline to publish a review that violates these Terms (for example, a review that is fraudulent, unrelated to the actual job, or contains prohibited content), and may otherwise moderate reviews as described elsewhere in the App. Ratings and reviews are not verified for accuracy beyond confirming that a qualifying completed job exists between the reviewing Customer and the reviewed Handyman.
If a job does not go as expected, either party may raise the issue through Report a Problem, which creates a formal dispute record for our review, or through Report an Issue for behavior or safety concerns not tied to job quality. We will review disputes in good faith, based on the information available to us (which may include job status history, in-app messages, and photos submitted through the App), and may take corrective action we deem appropriate in our discretion, including issuing warnings, imposing account restrictions, or suspending or terminating an account. HandymanNow's dispute review is not binding arbitration, mediation, or a substitute for legal process, and does not constitute a determination of legal liability between the parties. Because HandymanNow does not currently process any payment for jobs, we do not provide refunds, chargebacks, escrow release decisions, or other payment-related remedies through the App — any financial arrangement between a Customer and a Handyman for a completed job is a matter directly between those parties, conducted outside the App, and outside HandymanNow's control and responsibility.
Core features of the App — including finding nearby Handymen and tracking an active job — require sharing your device's location. Please review our Privacy Policy for exactly how location information is collected, used, and protected at each stage of a job (including the approximate-location protection that applies before any job relationship exists), and our Safety Policy for guidance on in-person safety, verification limits, and how to report a concern. You acknowledge that use of the App may involve meeting another user in person, and that HandymanNow does not supervise or monitor in-person interactions in real time.
The App, including its design, text, graphics, logos, icons, and underlying software, is owned by HandymanNow or its licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App on your personal device solely for its intended purpose as a Customer and/or Handyman. Except as expressly permitted by these Terms or by applicable law notwithstanding this restriction, you may not copy, modify, distribute, sell, lease, sublicense, reverse-engineer, decompile, or create derivative works based on the App or any part of it.
You retain ownership of content you submit through the App (including job photos, before/after work photos, profile photos, portfolio images, and messages) ("User Content"). By submitting User Content, you grant HandymanNow a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and transmit that User Content solely as necessary to operate and provide the App's features to you and, where applicable, the other party to your job, and to our service providers as described in the Privacy Policy. You represent that you have all rights necessary to submit your User Content and that it does not infringe or violate the rights of any third party.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the App or the servers that make it available are free of harmful components. We do not guarantee the availability, quality, workmanship, licensing, insurance status, background, or conduct of any Handyman beyond what is represented in their profile and our approval process described in Section 5, and you are solely responsible for evaluating whether a specific Handyman is suitable for your job, including verifying any license or insurance you require independently where it matters to you. HandymanNow does not guarantee that any payment obligation between a Customer and a Handyman, arranged outside the App, will be honored by either party.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HANDYMANNOW, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE APP; (B) ANY JOB PERFORMED, REQUESTED, OR ARRANGED THROUGH THE APP; OR (C) THE CONDUCT OR CONTENT OF ANY OTHER USER OR THIRD PARTY ON OR THROUGH THE APP, INCLUDING A HANDYMAN'S WORKMANSHIP OR A CUSTOMER'S CONDUCT — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. To the extent any liability is not excluded under the preceding sentence, our aggregate liability arising out of or relating to these Terms or the App will not exceed the greater of (a) the total amount, if any, you paid to HandymanNow (as distinct from any amount paid directly to a Handyman) in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100). Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above exclusions and limitations may not apply to you, in which case our liability will be limited to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless HandymanNow and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the App; (b) your violation of these Terms or any document incorporated into them; (c) your violation of any right of another person or entity, including another user, whether under intellectual property, privacy, or other law; (d) any job you request, accept, perform, or fail to perform in connection with the App; or (e) any User Content you submit. We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
These Terms, and any dispute, claim, or controversy arising out of or relating to them or to the App (a "Dispute"), are governed by the laws of the State of Israel, without regard to its conflict-of-laws principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
Disputes are subject to the exclusive jurisdiction of the competent courts of the State of Israel, and you consent to the personal jurisdiction of those courts.
You may stop using the App and delete your account at any time from Profile → Delete Account, subject to having no unresolved active job, as described in the Privacy Policy and Cancellation Policy. We may suspend or terminate your access to the App, with or without notice, for conduct that we believe violates these Terms or any incorporated document, poses a safety risk, is fraudulent, or is otherwise harmful to other users, third parties, or HandymanNow. Upon termination, your right to use the App immediately ceases. Sections of these Terms that by their nature should survive termination — including, without limitation, Sections 11 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution; Governing Law), and 18 (General Provisions) — will survive termination of your account or of these Terms.
We may update these Terms from time to time as the App, our services, or legal requirements change. We will update the "Last updated" date above, and where a change is material, we will provide additional notice (such as an in-app notification) before it takes effect. Your continued use of the App after a change takes effect constitutes your acceptance of the revised Terms. If you do not agree to a revised version of these Terms, your only remedy is to stop using the App and delete your account.
Questions about these Terms can be sent through the App's Contact Support feature, or by writing to:
HandymanNow an address available upon request via Contact Support support@handymannow.com https://homeimprove6565-wq.github.io/handymannow-legal/
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