HandymanNow (the "App"), operated by HandymanNow, connects people who will often meet in person, frequently at a customer's home. This policy explains what we do to support safety, and what to do if something goes wrong. It's part of the Terms of Service.
Before a handyman can go online and accept jobs, their application is reviewed and approved. Only approved handymen appear as available to customers.
Before you have any relationship with a specific handyman, their position shown to you on the customer map is intentionally approximate, not their exact live location — this exists specifically so that browsing the map cannot be used to track a real person's exact whereabouts before any job connects you. Once a job is accepted, both parties can see each other's real, live location for the duration of that job only, and that visibility ends once the job is complete.
Use in-app chat and calling for job-related communication. It creates a record we can refer to if a report or dispute needs investigating.
If you ever feel unsafe during a job, in-person interaction, or communication with another user:
We review reports and may warn, restrict, suspend, or remove an account based on what we find. We do not automatically ban an account from a single report.
Handyman approval may include reviewing submitted licensing/insurance documentation where applicable, but HandymanNow does not perform criminal background checks at this time, and approval is not a guarantee of a handyman's conduct, skill, or legal authorization to perform a given trade. See the Independent Handyman Agreement.