You can ask us to delete your HandymanNow account and the personal data associated with it at any time. There are two ways to do it.
1. In the app
Open the app and go to Profile → Settings → Delete account. This is the fastest route, because we can confirm it is really you from your signed-in session.
2. By email
If you cannot sign in, or you have already removed the app, email support@handymannow.com from the email address on your account with the subject "Delete my account".
Please send it from the address on the account. If you cannot, we will ask you for other details so we can confirm the request is genuine — we will not delete an account on an unverified request, because doing so would let anyone delete someone else's account.
We aim to action deletion requests within 30 days.
What gets deleted
Your profile: name, email address, phone number, profile photo
Your saved addresses
Your notification preferences and device push tokens
Your precise location data
For handymen: your onboarding details, documents, portfolio photos, services and availability
Your stored payment method, detached at our payment processor, Stripe
What we keep, and why
Some records cannot be deleted on request, because keeping them is a legal obligation or is necessary to protect someone else. We would rather tell you this plainly than promise a deletion we cannot actually perform.
Records of completed jobs, and billing and tax records, including lead fees charged and receipts issued. These are retained for as long as tax and accounting law requires. Where possible they are dissociated from your identity.
Messages within a job conversation, which belong to the other party to that conversation as much as to you, and would otherwise disappear from their records.
Reviews you left, which form part of another user's public rating. These remain, without your name attached.
Safety, fraud and dispute records, where deleting them would let the same conduct be repeated on a new account.
Before you delete
We cannot delete an account with an unresolved active job, because the other party is relying on it. Please finish or cancel any open job first.
Questions
Write to support@handymannow.com, or use the Contact Support feature in the app. Our Privacy Policy describes in full what we collect and how long we keep it.