These Customer Terms apply to your use of HandymanNow (the "App"), operated by HandymanNow, as a customer, in addition to the general Terms of Service.
When you submit a service request, you're asking HandymanNow to find you an available, eligible handyman nearby. A request may go to multiple handymen at once; only one can accept it. Once accepted, that job is between you and that handyman.
You agree to describe the job, provide accurate photos where relevant, and give the correct address and access details a handyman needs to do the work. Materially inaccurate job descriptions can be grounds for a handyman declining or cancelling before travel.
HandymanNow does not currently process payment, invoicing, or tips between you and a handyman. Any estimate shown in the App is non-binding. How you and the handyman handle payment for a completed job, if applicable, is between the two of you and outside the App at this time.
As a customer, you are never asked for payment information anywhere in the App. The App does integrate a payment processor (Stripe), but only for handymen setting up a payment method — see Section 2.4 of the Privacy Policy.
See the Cancellation Policy for exactly when and how you can cancel.
After a completed job, you may rate the handyman once. Your rating should reflect your genuine experience with that specific job.
If a job wasn't completed as expected, use Report a Problem on the job to raise a dispute — see Safety Policy for reporting a person rather than a job-quality issue.
You agree to treat the handyman assigned to your job respectfully (see Community Guidelines), to be reasonably available at the scheduled time/address, and not to request work that is unsafe or unlawful.